1. Scope of application

The present general conditions of sale and supply of services apply, without restriction or reservation, to all products and services offered by MNOPé Management. In the absence of specific provisions stipulated in writing, the signing of a quotation or contract or the placing of an order with MNOPé Management implies full acceptance of our general conditions of sale and services. They are accessible at all times on the site (www.mnope-management.com) and will prevail, if necessary, over any other version and over the customer's own conditions of purchase or others.

2. Performance of services and obligations

MNOPé Management undertakes to carry out the service, the particular conditions of which are specified on the quotation or contract signed by the Customer. The Customer undertakes to provide MNOPé Management with all useful and necessary information for the proper execution of the service and the respect of deadlines. If the service includes a creation involving computer development, precise specifications will first be drawn up and validated by the Customer.

MNOPé Management undertakes to provide a regular report on the progress of the work entrusted to it. MNOPé Management will deliver the service contracted by the Customer within the means available. Exchanges will take place during physical meetings and by telephone, email or videoconference. MNOPé Management cannot be held responsible for any damage or financial loss resulting from a delay in the execution or non-execution of all or part of the service if this delay is due to events or causes beyond its reasonable control. For certain services, MNOPé Management reserves the right to use subcontractors. Relations with these third parties will be managed entirely by MNOPé Management. These subcontractors are selected and their working methods are in line with those of MNOPé Management. For training services, specific general sales conditions will be proposed to the Customer.

3. Deadlines and delivery

MNOPé Management undertakes to do its utmost to carry out the services ordered by the CLIENT, but is under no obligation to meet deadlines, unless otherwise agreed. The provision of services depends in particular on the CLIENT providing the information required to complete the order. Unless otherwise specified, intermediate working documents and mock-up products are delivered to you in person on paper at a working meeting, or sent to you by e-mail in the form of compressed files (ZIP or PDF).

4. Nature of obligations

MNOPé Management undertakes to use its best endeavours in the performance of the services provided, in accordance with the rules of the trade. The present obligation is, by express agreement, purely an obligation of means. The CUSTOMER undertakes to cooperate with MNOPé Management by providing it with all useful and necessary information for the proper execution of the service and the respect of deadlines.

5. Contract duration

The duration of the contract is defined in the quotation, order form or contract, depending on the service chosen by the customer. The contract may be tacitly renewed as indicated on the quotation, order form or contract. MNOPé Management's services are provided on a long-term basis.

6. Rates

Services are invoiced on the basis of the rate in force on the quotation, order form or contract.

In the case of time-based services, the hourly rate applies when the consultant is working at his or her place of residence; when he or she is on assignment at the CLIENT's premises, the daily rate applies. The price of the service is fixed. It is stipulated exclusive of tax, to which current taxes will be added, and is expressed in EUR on the total amount to be paid. It may be adjusted to the current rate if the project is implemented more than one year after the quotation is signed. The terms of the offer apply exclusively to the services specified in the quotation and/or purchase order or contract.

7. Terms of payment

30% on signature of the quotation, order form or contract, 70% on receipt of the invoice issued at the end of the service, for assignments lasting less than one month. For services extending over a longer period, monthly payment on receipt of invoice.

Payment is made by cheque or bank transfer. The customer undertakes to pay the down-payments specified in the quotation, order form or contract within the deadlines specified in these documents. In the event of late payment, in accordance with the Law of March 22, 2012, a fixed indemnity for collection costs of €40 will be due in addition to the late payment penalties. Late payment penalties will be due on the day following the settlement date shown on the invoice. The interest rate for these late payment penalties is the legal rate (i.e. the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points).

8. Confidentiality and ethics

MNOPé Management is committed to respecting the confidentiality of its services and customers.The Customer's written agreement will be requested before MNOPé Management's name and company name appear in any promotional material.
MNOPé Management reserves the right to refuse any service which it considers to be contrary to its professional ethics or in breach of the law.

9. Intellectual property rights

It is understood that the Customer is the owner of all the elements that constitute his online visibility (container and contents). If MNOPé Management creates a content or a container, the ownership is rightfully transferred to the Customer.
MNOPé Management will remain the owner of its tools and contents presented on the domains it owns.

10. Limitation of liability

The products offered comply with current French legislation and international regulations.The services described, the offer, the products or services are not contractual. MNOPé Management cannot be held responsible for any variations between these descriptions and the services provided. MNOPé Management can in no way be held responsible for direct or indirect damage resulting from partial, diverted or incorrect implementation of the advice and recommendations provided by MNOPé Management.

11. Force majeure

MNOPé Management cannot be held responsible for a delay not respected due to any fortuitous event or force majeure such as, in particular, any act emanating from a civil or military authority, de facto or de jure strike, fire, flood, water damage, storm and lightning, accident, riot, attack, non-delivery of documents for the creation or commissioning of the product, any event attributable to a third party, or any other circumstance having an external cause and preventing it, directly or through a third party, from meeting the said obligations.

12. Jurisdiction

Any dispute relating to the interpretation and execution of these general terms and conditions of sale is subject to French law. Failing amicable resolution, the Commercial Court of Beauvais shall have sole jurisdiction for any dispute relating to the interpretation and performance of a contract and its consequences.

Data protection

In my capacity as data controller, I hereby inform you that the information collected is subject to computer processing for the purpose of customer and/or site visitor management. The personal data collected is intended exclusively for MNOPé Management employees. It may also be communicated to any authorized person on request.

In accordance with the French Data Protection Act of January 6, 1978, amended in 2004, you have the right to access, modify, rectify and delete any information concerning you. You may exercise this right by sending us an e-mail to contact@mnope-management.com. You may also, for legitimate reasons, object to the processing of your personal data.
Mrs Martine NADJAR, founder of MNOPé Management, is responsible for data processing.

Article L121-1 et seq. of the French Consumer Code

MNOPé Management is subject to legislation on door-to-door sales, in accordance with articles L121-1 et seq. of the French Consumer Code..